Exchange & Return Policy

At Cosmic Myst, all our products — including t-shirts, hoodies, and accessories — are made to order, crafted just for you. As such, we do not accept returns, but we offer limited exchanges under specific conditions.

✅ Exchange Eligibility

Exchanges are accepted only in the following cases:
- Wrong size delivered
- Incorrect product received
- Defective or damaged item
You must inform us of any issue within 3 days of delivery.
To raise an exchange request, email us at support@cosmicmyst.com with:
- Your order number
- A brief explanation of the issue
- Clear photos of the product (if damaged or defective)

🚚 Exchange Process

We offer free exchange for eligible size or product issues.
If the new product is of higher value, the price difference must be paid online.
We will arrange the reverse pickup at no extra charge.
Returned items must be:
- In original condition (unworn, unwashed)
- With all original tags/stickers attached
- Neatly packed to avoid damage in transit
Exchanges will not be processed if these conditions are not met.

🔁 Returns & Refunds

Returns are not accepted due to the made-to-order nature of our products.
Refunds are provided only in genuine cases where:
- A defective or damaged product is delivered
- The issue is reported within 3 days with proper evidence
In rare exceptions where a return is accepted (not due to defect), a ₹100 deduction applies for reverse logistics.
Refunds are processed to your original payment method or provided via bank transfer, as applicable.

⚠️ Important Notes

Slight color or design variations from website images do not qualify for return or refund.
Used or washed products are not eligible for return or exchange.
Products bought on sale or with discount codes are not eligible for refunds.
Only one exchange request is allowed per order.

🕙 Working Hours

Monday to Saturday: 10 AM – 6 PM